Chain Fill Privacy Policy
Effective Date: October 26, 2024
At Chain Fill ("Chain Fill", "we", "us", or "our"), the privacy and security of our users ("you" or "your") are paramount. We are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable local privacy laws.
This Privacy Policy outlines how we collect, use, process, and safeguard your personal data when you use our services, access our website, or interact with us in any other manner.
Data Controller Information
Chain Fill acts as a data controller, managing your personal data in relation to our website operations and customer relationship management. In instances where we process personal data on behalf of our clients for their purposes, our clients act as the data controller under GDPR Article 4, while we operate as a data processor.
For any privacy-related inquiries, please contact us at: finn@chainfill.ai
Personal Data Collection
When you subscribe to or use our services, we may collect the following personal data:
- First and last name
- Email address
- Phone number
- Mailing address and country
- IP address(es) and domain name
- Login credentials (login and password)
- Subscription information
- Log-in data
We expressly avoid collecting sensitive personal data such as government identifiers, complete credit card or bank card numbers, or medical records.
Purposes and Legal Basis for Processing
Your personal data is processed for various purposes, each backed by a legal basis as outlined below:
- Legitimate Interests: To enhance, personalize, and optimize your experience with our services; solve issues; improve site usability.
- Legal Compliance: To ensure the integrity of our services by preventing, detecting, and investigating potentially prohibited or unlawful activities and ensuring adherence to our terms and conditions.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze trends, administer the website, track users' movements around the site, and to gather demographic information about our user base as a whole.
Third-Party Disclosures
Personal data collected on our website is primarily used by Chain Fill for service execution and may also be shared with our partner companies to enhance service delivery and support.
Data Sharing and Protection
No Selling or Renting
We never sell or rent your personal data to any third parties for marketing purposes.
Controlled Disclosure
Your personal data is only disclosed to third parties under these conditions:
- Upon your request or with your consent
- For transaction processing or service provision you've requested
- When required by law, government authorities, or the judiciary
- When working with subcontractors or sub-processors who assist in our service delivery, under strict data protection terms
Data Retention Policy
- Service Execution Data: Retained only as long as necessary to provide our services, not exceeding 3 years post-account closure, unless otherwise mandated by law. Data will be deleted upon request.
- Marketing Data: Data used for newsletters or direct marketing is kept for 3 years from the last interaction.
- Evidentiary Data: Retained for the duration of the statutory limitation period, which is 5 years.
- Data Subject's Rights: Identification proof for rights verification is deleted post-verification.
- Direct Marketing: Data related to direct marketing objections and GDPR rights requests are kept for 3 years.
Data Storage and Transfers
EU-Based Servers
All data processing and storage occur within the European Union.
International Transfers
When necessary, data may be transferred outside the EU under strict safeguards:
- To countries approved by the European Commission for adequate data protection
- Through contracts based on European Commission-approved standard contractual clauses
Security Measures
Chain Fill places paramount importance on the security and integrity of our customers' personal data. We implement comprehensive security measures including:
- Industry-standard encryption methods
- Electronic, physical, and managerial procedures
- Regular security assessments and updates
- Prompt breach notification procedures
Your Data Protection Rights
Under the GDPR, you have several rights regarding your personal data:
- Right to Be Informed
- Right of Access
- Right to Rectification
- Right to Erasure
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
- Right to Withdraw Consent
- Right to File a Complaint with supervisory authorities
How to Exercise Your Rights
You can exercise your rights by contacting us at finn@chainfill.ai. Your request will be processed within 30 days.
Changes to This Policy
Chain Fill reserves the right to update our privacy policy in response to new legal requirements or changes to our services. Any significant changes will be communicated with a thirty (30) day notice in advance before these changes will be effective.
Contact Us
If you have any questions regarding our privacy policy, please contact us at: